Comprehensive protection, performance enhancement and further development for your TYPO3 instance from an Association Gold Member
We can assist you with any issues relating to your website.
We work for companies, public sector organisations, associations and agencies
We continuously monitor the security status of your installation. As soon as an update is available, we will contact you: we install critical updates within 48 hours, whilst non-critical updates are grouped together for the next maintenance window. Every update is documented.
We monitor your website’s availability, certificates and system status, and respond to notifications from your hosting partner – for example, regarding server migrations, expiring PHP versions or outages. On request, we can also provide hosting support. If you wish to continue with your current provider, we will handle all communication and coordination directly with them or with your IT department.
We support the editorial and marketing teams with their day-to-day tasks: creating new pages and landing pages, updating existing content, newsletters, forms, rights management and reporting.
We develop additional components and our own extensions, integrate third-party systems via interfaces, and continue to develop your website step by step. Minor adjustments are covered directly by your hourly allowance; for larger projects, we provide a quote in advance and agree the details with you.
All the code is stored in Git. Changes are first pushed to the staging environment, where you can approve them, and only then deployed to the live system using Jenkins and Ansible. This means you can see in advance what is going live, and we can track every change and roll it back if necessary.
We accept support enquiries on weekdays from 08:00 to 17:30 by telephone, email or via our ticketing system.
The response time indicates when you will receive a qualified response, including an assessment. How long it takes to resolve the issue depends on the findings.
| Type of enquiry | Basic | Standard | Professional |
|---|---|---|---|
| Operational fault with the TYPO3 installation | - | 4 hours | 2 hours |
| Other enquiries | - | 16 hours | 8 hours |
| Critical security updates | - | Deployment within 48 hours | Deployment within 48 hours |
Three models, depending on care requirements. All prices are net, plus 19 per cent VAT. Billing/term:
Occasional support for smaller websites
Ongoing support with reliable response times
Rapid support for business-critical installations
We do not use FTP on the live system. Before we take over support for a website, we set up a working environment:
We haven’t built every website we manage. Projects often come to us because the previous agency can no longer be contacted, the relevant expertise left with a staff member, or updates have been neglected for years.
Every version of TYPO3 has a fixed end date for its free support. After that, there will be no further public security updates.
Professional and reliable. Right from day one.
We’ll take a look at your installation: version, extensions, security status, hosting.
You’ll receive a written assessment, a quotation for set-up and a recommendation for a suitable support package.
Git, Docker, deployment and, if required, a staging system. We’ll then take over operations.
Enquiries via the ticketing system, telephone or email. Updates, monitoring, further development
Documentation of services provided, hours worked, outstanding recommendations.
“For us, Q3i is far more than just a service provider: thanks to our long-standing partnership, rapid response times and a deep understanding of our brand, the results are always impressive from both a functional and strategic perspective.“
Oliver Striegel
Marketing Specialist at exocad
We’ll take a look at your installation and let you know how much a development environment costs.
